Return & Exchange Policy

At Dartika Creation, every product is carefully checked before dispatch to ensure that our customers receive the correct and quality-checked product. We follow a clear exchange policy to make the process simple and transparent for our customers.

Please read the following terms and conditions carefully before placing your order.

7 Days Replacement Policy

We provide a replacement/exchange facility for eligible products subject to the terms and conditions mentioned below.

Customers are required to inform us about any eligible issue within the specified time period from the date of delivery.

For any exchange-related query or request, customers can contact us on WhatsApp at:

WhatsApp: +91 90164 65030

Our team will respond to your exchange request within 48–72 working hours.

Important: Return & Exchange Process

If you want to exchange an eligible product, the customer has to send the product back to us through any reliable courier or logistics company.

Reverse pickup facility is not available from our side.

Therefore, the customer is responsible for arranging the return shipment and paying the complete return courier/logistics charges.

The customer must send the parcel to our return address mentioned below:

Return Address

S.K. Nagar, Plot No. 77
Near Anjana Farm, Dumbhal
Parvat Patia, Surat, Gujarat – 395010

The customer must clearly mention their Name and Mobile Number on the return parcel so that our team can easily identify the order.

Very Important

The replacement/exchange product will NOT be dispatched before we receive the returned parcel.

The complete process will be:

Customer receives parcel → Customer contacts us → Customer sends the product through courier at their own cost → Parcel reaches our Surat address → We receive and inspect the product → Exchange is approved → Replacement product is dispatched.

Only after the returned parcel reaches our above-mentioned address and successfully passes our quality check will we dispatch the replacement piece.

Size Exchange

If the customer has a size issue with the product, they can request an exchange within 5 days from the date of delivery.

The customer must contact us through WhatsApp at +91 90164 65030 and provide the required order/product details.

After receiving confirmation from our team, the customer must courier the product to our return address at their own expense.

Once the returned parcel is received at our Surat address, our team will inspect the product.

If the product is found to be in acceptable condition and meets our exchange requirements, we will process the size exchange and dispatch the replacement product.

Please note that the replacement product will be shipped only after the returned parcel is received by us.

Customer Responsibility for Return Courier

Since we do not provide reverse pickup, the customer must arrange the return shipment independently through a courier/logistics company of their choice.

All charges related to sending the product back to us will be borne by the customer.

Dartika Creation will not be responsible for the customer's return courier charges, delays caused by the customer's selected courier company, or any loss/damage during return transit.

Customers are advised to use a reliable courier service and keep the courier receipt and tracking details safely until the exchange process is completed.

Product Condition for Exchange

For an exchange to be accepted, the returned product must be in its original condition.

The product should be:

• Unused and unworn
• Unwashed
• Free from stains, makeup marks, perfume or any other damage
• Returned with original tags, packaging and accessories, wherever applicable
• Properly packed to prevent damage during return shipping

If the product shows signs of use, washing, damage, alteration or any other condition that makes it unsuitable for resale, the exchange request may be rejected.

Product Exchange

Product exchange for a different product/design is not available.

Exchange is allowed only for eligible size-related issues, subject to product availability and our exchange policy.

Customers cannot request a different product, different design or another product of their choice in place of the originally purchased product.

Return Policy

We do not accept returns for products once sold.

Orders cannot be returned simply because the customer has changed their mind, does not like the colour/design, or no longer wants the product.

Only eligible replacement/exchange cases mentioned in this policy will be considered.

Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please inform us as soon as possible and preferably within 24 hours of delivery.

You must contact us on WhatsApp at:

+91 90164 65030

Please provide your order details along with clear photographs/videos of the received product and the issue.

Our team will review the complaint and guide you through the next steps.

If the product is confirmed to be damaged, defective or incorrectly dispatched from our side, we will provide a replacement subject to verification and product availability.

In such cases, we will make every possible effort to resolve the issue through the fastest available courier facility.

Quality Check Before Dispatch

Please note that every product is checked before being shipped from our warehouse.

Our products go through a 3-layer quality-check process before dispatch.

We also maintain records of the packing/quality-check process for reference.

However, if you still receive a damaged, defective or incorrect product, please contact our team immediately so that we can review and resolve the issue.

When Exchange Is Not Accepted

Exchange will not be accepted in the following cases:

• Product has been used or worn.
• Product has been washed or altered.
• Product has stains, makeup marks, perfume smell or other signs of use.
• Product is damaged after delivery due to customer handling.
• Product is returned without the required tags/packaging, wherever applicable.
• Customer requests exchange for a different product or design.
• Customer simply does not like the colour, pattern or design.
• Product was specially customized according to the customer's requirements.
• Product was purchased under an offer or discount.
• Exchange request is made after the applicable exchange period.
• Customer does not send the product back to our return address.
• Returned product fails our quality inspection.

Customized Products

Products that are specially customized or made according to the customer's specific requirements are non-exchangeable and non-returnable.

Once a customized order has been processed, it cannot be exchanged due to size, design or other personal preferences.

Offers & Discount Products

All products purchased under special offers, discounts, promotional deals or other discounted pricing are non-exchangeable.

Customers are requested to carefully check the product details and size before placing an order on discounted products.

No Reverse Pickup Facility

Reverse pickup is not available.

Customers must arrange the return courier themselves.

The customer must send the parcel to:

S.K. Nagar, Plot No. 77, Near Anjana Farm, Dumbhal, Parvat Patia, Surat, Gujarat – 395010

All return courier/logistics charges will be borne by the customer.

Replacement Dispatch

The replacement product will be dispatched only after the returned parcel is physically received at our address.

Simply sharing the courier receipt or tracking number does not mean that the exchange has been completed.

We must first receive the parcel at our Surat address and verify the returned product.

After successful verification, our team will process the exchange and dispatch the replacement product.

This process is followed to ensure that the correct product is returned and that it meets our exchange conditions before a replacement is sent.

Exchange Request Time

Customers must contact us within the applicable exchange period from the date of delivery.

For size-related exchange requests, the customer must contact us within 5 days from the date of delivery.

For damaged, defective or wrong-product complaints, customers should inform us within 24 hours of delivery.

Late requests may not be accepted.

WhatsApp Support

For all eligible return/exchange-related queries, please contact us on WhatsApp:

+91 90164 65030

Our team will review your request and respond within 48–72 working hours.

Please do not send the product back before contacting our team and receiving the required instructions, as this can help us process your exchange correctly.

Cancellation Policy for Indian Customers

Orders cannot be cancelled once the order has been placed.

Once an order is confirmed and processing/shipping has started, cancellation requests will not be accepted.

Customers are requested to carefully check their product selection, size, colour, address and other order details before placing the order.

Final Important Note

By placing an order with Dartika Creation, customers acknowledge and agree to the terms mentioned in this Return & Exchange Policy.

For an eligible exchange, the customer must:

1. Contact us within the applicable time period.
2. Get confirmation/instructions from our team.
3. Send the product to our Surat return address through a courier/logistics company at their own cost.
4. Clearly mention their Name and Mobile Number on the return parcel.
5. Wait until the returned parcel is received at our address.
6. Allow our team to inspect and verify the returned product.
7. After successful verification, receive the replacement product from us.

No replacement/exchange product will be dispatched until the returned parcel is received at our address and successfully verified.

Return Address:
S.K. Nagar, Plot No. 77, Near Anjana Farm, Dumbhal, Parvat Patia, Surat, Gujarat – 395010

WhatsApp Support: +91 90164 65030